Monday, December 26, 2005

Consumer Reports = Useless

While trying to research vacuum cleaners I purchased a subscription to http://www.consumerreports.org It was a waste for five dollars. Here is the letter that I wrote to them:

I am extremely disappointed with your website and the complete lack of value that I received from paying $4.95 to your company. I was shopping for a vacuum cleaner, however instead of giving me information so that I could make my own, hopefully informed, decision your website tried to tell me what I should be looking for in a Vacuum! This is completely backwards! You are supposed to give me information so that I can form opinions. Not instruct me on what is important, and then give me your opinions. I am extremely angry, your website is deceptive, uninformative, and a ripoff.


If you want to see what a real product review looks like I suggest the (free) digital camera review web site http://dpreview.com/


I was hoping that you would provide me with that type of information about vacuum cleaners. I was sorely disappointed. Let me be specific, you _supposedly_ measured the decibel output of various vacuum cleaners, instead of listing your measurements you list the "noise" on a scale with five choices from Excellent to Poor! How can I believe that you made any measurements if you don't give me the measurements that I am paying for, and don't tell me the conditions under which the measurements were made. You must tell your clients what the results of your noise test were, in decibels, so that they can form their own opinions about weather the noise level of a particular vacuum cleaner are excellent or poor.


Every single one of your ratings were presented in an equally obtuse manner: with out facts, or testing information. I have no reason to trust your opinions. The motivation of your corporation is clearly to make money, not help consumers. I am simply astonished by your audacity at trying to sell undocumented corporate opinions! You misrepresented your website and the information that I would find inside it; please refund my money and cancel my subscription.

4 comments:

Physical Original said...
This comment has been removed by a blog administrator.
Physical Original said...

Oh, and while you're at it.

Hoover me!


Nice to see the pirate back and blogging!

Nathan said...

I agree heartily with all of the above. How bad is bad? Why aren't links available to their methodologies, or what their numbers really mean? The anecdotal evidence through target, amazon, and epinions is far more valuable than what I have found in consumer reports.

Anonymous said...

Look at the people on their board. People from the World Bank and so forth.

Since when does a representative of the World Bank need to tell us what products to buy?

Are there any ordinary people on their board? You know, people who might have a users' perspective on products? I doubt that!

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