Saturday, August 08, 2009

Customer "Service"

So last night there was shenanigans going on in the World of Warcraft:


A bunch of gold farmers had killed them selves in such a way as to spell out the name of their website - you know to advertise it. Being a good, if infrequent, player I reported the infraction; (Gold selling is not allowed in WOW) this is the response I got:
Greetings Josiah,

Thank you for taking the time to report this issue to us. At Blizzard Entertainment, we encourage and appreciate the role of the gaming community in keeping World of Warcraft a safe and enjoyable environment for all participants.

We will investigate your report and take all necessary and appropriate actions to address this matter. Due to privacy concerns, we will not be able to notify you of our findings, nor of the actions necessary for resolution of this issue.

If you have any further questions, please feel free to contact us at WoWGM@blizzard.com or via the in-game petition system.

Again, thank you for your time and effort to keep World of Warcraft enjoyable and abuse-free.



Regards,
Rilidax
Game Master
Blizzard Entertainment
www.worldofwarcraft.com

This morning I received a request to complete a survey regarding my satisfaction; I felt that my response should have been obvious, but replied anyway:

Greetings Blizzard,

Thank you for taking the time to survey you customers level of satisfaction. I encourage and appreciate the role of the corporate community in keeping World of Warcraft a safe and enjoyable environment for all participants.

I will investigate my level of satisfaction and take all necessary and appropriate actions to address this matter. Due to privacy concerns, I will not be able to notify you of my findings, nor of the actions necessary for resolution of this issue.

If you have any further questions, please feel free to contact me at JosiahLuscher.com or via the in-game mail system.

Again, thank you for your time and effort to keep World of Warcraft enjoyable and satisfaction-free.

Regards,
Josiah Luscher
Customer
www.JosiahLuscher.com


2 comments:

Anonymous said...

Funny and appropriate.

Mug said...

You know sometimes those body spammers will camp a server and strike every five minutes, I know I used to be a bliz GM. The guy coulda got rid of the bodies and they woudl have been back by the next time you logged in. I think that is very probable as it happens alot. As for the generic respose they get thousands of reports of that every day and I know that everyone is like hire more gms and stuff but players put in tickets for all sorts of reasons, everything from im lonely to I hate mages.

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